How to Redeem Your Reward
We send all our items from Stockholm within 2-3 days via priority mail, it is not possible to track your order with priority mail. The estimated time of delivery outside Scandinavia is 3-12 business days. If you would like to: correct or amend your order, register a complaint or simply want more information contact us at firstname.lastname@example.org.
From Form SE
+46 70 716 90 46
167 53 Bromma
Stockholm - Sweden
- email@example.com +46 70 716 90 46 Alviksvagen 94
Terms and Conditions
Flying Blue Store Terms and Conditions also apply.
Partner Terms and Conditions
This product is supplied by 1concepts, located in Germany. When you place an order using your Award Miles at the Flying Blue Store, you accept the following Terms and Conditions:
Delivery Policy: Transactions will be processed and, if applicable, orders will be shipped or sent via email (e.g., value documents) within 5 working days unless otherwise specified in the product description. Delivery times can take up to 20 days. Delivery dates cannot be guaranteed. In certain countries products may not be shipped to PO Box addresses and merchant assumes no liability for failed deliveries caused by incorrect addresses, absence of the recipient, customs issues or force majeure.
Return Policy: Unused products can be returned in accordance with the applicable terms and conditions in original packaging within 28 days of receipt, at the buyer’s expense. Products returned thereafter can no longer be considered for refund or exchange nor can miles be refunded unless specified otherwise. In case of physically damaged products shipped via UPS, FedEx, or other courier services, you may refuse delivery. Any damage found after opening your packages and examining the merchandise should be reported to the relevant courier service and 1concepts within 48 hours after delivery in order to start the replacement or repair process. If you receive damaged merchandise, always keep the shipping cartons and documents until your claim has been acknowledged and settled.