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How to Redeem Your Reward
After the purchase, you will receive an email confirmation from the vendor. The vendor will then send you the product within and up to 14 days.
The Electric Incentive Company
The Friary, Bakers Lane
Tel: +44 1376 345555
Terms and Conditions
Partner Terms and Conditions
When you place an order on the Etihad Guest Reward shop, you enter a buying agreement with the merchant and accept the following Terms and Conditions:
Delivery policy: Transactions will be processed and, if applicable, orders will be shipped within 5 working days unless otherwise specified in the product description. Estimated delivery times are displayed in the product details and are shown on the order confirmation. However, delivery dates cannot be guaranteed.
In certain countries products may not be shipped to PO Box addresses and merchant assumes no liability for failed deliveries caused by incorrect addresses, absence of the recipient, customs issues or force majeure.
In case of delayed shipments due to incomplete Consumer details, Merchant will attempt to contact Consumer to update delivery details. If no resolution has been made after 3 attempts the order will be cancelled, and Consumer and ValueDynamx will be notified accordingly. Any cash payment towards the product will be refunded to the debit/credit card the member used and any Miles redeemed by the member for the product will be returned to the member’s account (excluding all delivery charges).
For additional information, please refer to the product rules & restrictions, if any.
Return policy: Unused products may be returned in compliance with the applicable general terms and conditions, i.e. in their original packaging and within 28 days of receipt, at the purchaser's expense. After this deadline, returned products can no longer be refunded or changed and the points cannot be re-credited, except where otherwise stated. If products shipped via UPS, FedEx or other light parcel services are damaged at the time of delivery, you are entitled to refuse acceptance. Any damage observed after opening the parcel and examining the goods must be reported to the relevant parcel service and to the partner within 48 hours of delivery so as to trigger the replacement or repair process. If you receive damaged products, make sure you always keep the shipping boxes and documents until your request has been received and satisfactorily processed.
In order to fulfil your order, you agree that your personal data will be transferred to and otherwise processed by the merchant named under ""Contact"". Any personal data received by a merchant will be kept confidential and may only be processed for the purposes of handling and completing your order.