For Delivery and general enquiries, please contact the below;

Email : enquiries@oneluggage.com

One Luggage Ltd

Hale Hill Farm

Nettlesworth Lane

Vines Cross

East Sussex

TN21 9AS

United Kingdom

Flying Blue Store Terms and Conditions also apply.

Partner Terms and Conditions
This product is provided by One Luggage Limited trading as OneReward. Some products are shipped from the UK and may be subject to import duties.
When you place an order from one of our merchants using your Award Miles at the Flying Blue Store, you accept the following Terms and Conditions:

Delivery Policy: Transactions will be processed and, if applicable, orders will be shipped or sent via email (e.g., value documents) within 5 working days unless otherwise specified in the product description. Delivery times can take up to 20 days. Delivery dates cannot be guaranteed. In certain countries products may not be shipped to PO Box addresses and merchant assumes no liability for failed deliveries caused by incorrect addresses, absence of the recipient, customs issues or force majeure.

Return Policy: Unused products can be returned in accordance with the applicable terms and conditions in original packaging within 28 days of receipt, at the buyer’s expense. Products returned thereafter can no longer be considered for refund or exchange nor can miles be refunded unless specified otherwise. In case of physically damaged products shipped via UPS, FedEx, or other courier services, you may refuse delivery. Any damage found after opening your packages and examining the merchandise should be reported to the relevant courier service and the merchant within 48 hours after delivery in order to start the replacement or repair process. If you receive damaged merchandise, always keep the shipping cartons and documents until your claim has been acknowledged and settled.