Aurora Eco Nation Alpaca

After the purchase you will receive a confirmation e-mail. QAEZ International will send the product to you within 2 weeks.

QAEZ International

Johan Enschedeweg 3
Uithoorn
Netherlands

Tel: +31 85 87 72 164

Email: support@qaezinternational.com

Flying Blue Store Terms and Conditions also apply.

Partner Terms and Conditions
When you place an order on the Flying Blue Store, you enter a buying agreement with the merchant and accept the following Terms and Conditions:

Delivery Policy: Transactions will be processed and, if applicable, orders will be shipped or sent via email (e.g., value documents) within 5 working days unless otherwise specified in the product description. Delivery times can take up to 20 days. Delivery dates cannot be guaranteed. In certain countries products may not be shipped to PO Box addresses and merchant assumes no liability for failed deliveries caused by incorrect addresses, absence of the recipient, customs issues or force majeure.

In case of delayed shipments due to incomplete Consumer details, Merchant will attempt to contact Consumer to update delivery details. If no resolution has been made after 3 attempts the order will be cancelled, and Consumer and ValueDynamx notified accordingly. Any cash payment towards the product will be refunded to the debit/credit card the member used and any Award Miles redeemed by the member for the product will be returned to the member’s account (excluding all delivery charges).

Return Policy: Unused products can be returned in accordance with the applicable terms and conditions in original packaging within 14 days of receipt, at the buyer’s expense. Products returned thereafter can no longer be considered for refund or exchange nor can miles be refunded unless specified otherwise. In case of physically damaged products shipped via UPS, FedEx, or other courier services, you may refuse delivery. Any damage found after opening your packages and examining the merchandise should be reported to the relevant courier service and the merchant within 48 hours after delivery in order to start the replacement or repair process. If you receive damaged merchandise, always keep the shipping cartons and documents until your claim has been acknowledged and settled.